Adobe Acrobat (5.0) and Photoshop (6.0.1)

Hi, I recently upgraded to WinXP Pro from Win2k Pro. Now suddenly Acrobat and Photoshp stopped to work. While starting up Photoshop pops up the following error message: Unable to continue because of a hardware or system error.

Windows Software 5498 This topic was started by ebola-mayinga, 2002-02-21 17:34

Discussion 3

ebola-mayinga

2 Posts
Location -
Joined 2002-02-21

#76576

2002-02-21 18:34

Hi,
I recently upgraded to WinXP Pro from Win2k Pro. Now suddenly Acrobat and Photoshp stopped to work. While starting up Photoshop pops up the following error message:
"Unable to continue because of a hardware or system error.Sorry, but this error is unrecoverable".
And while starting Acrobat windows always pops up an error message saying that there is exception in cooltype.dll.
I already tried to reinstall the progs but it didn't stop the problem.

Anybody got a solution?

CU

Ebola

Powerstrip and black screen

60Hz with 27.42

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Responses to this topic

shoemakerpom

9 Posts
Location -
Joined 2001-05-26

#76577

2002-02-21 20:22

Remember one thing every time you upgrade an operating system. Always check for all the little or minor patches to programs on their websites after upgrading. The most annoying thing is most likely you will have to uninstall the program reboot, reinstall the program and when prompted to reboot choose no. Then apply the patch and then reboot. This is the safest method and will avoid all conflicts. Since I have both of these programs myself I know that they have patches for both ie: Acrobat 5.05 and Adobe 6.01 or 6.02. Unfortunatley the patches are rather large so don't get distracted they are worth the wait. I am running them on XP Pro without a glitch.

Shoe