Any suggestions for contacting Sprint.com?
Has anyone in these forums ever had any dealings with Sprint. com or, more specifically, with the performance of their servers? As an end-user, I'm wanting to contact them to complain about the extremely poor responses from some of their routing servers on the Internet which have been preventing me from downloading ...
Has anyone in these forums ever had any dealings with Sprint.com or, more specifically, with the performance of their servers? As an end-user, I'm wanting to contact them to complain about the extremely poor responses from some of their routing servers on the Internet which have been preventing me from downloading files from an ftp website in Canada (from here in the UK).
Whilst my ftp performance, over DSL, everywhere else has been remarkably good, getting files from the Canadian site (available only via the Canadian website's ftp service) has only ever been at 1KB/sec (8K bits/sec) or thereabouts, making even a modest download (a 5MB driver file, say) completely infeasible.
One or two traceroutes have revealed no problem between me and my ISP, but some excessive delays between a whole train of Sprintlink servers situated between the UK and North America/Canada appear to be the problem. Sometimes, the delays are so long that the traceroutes don't even complete.
I've been in touch with the Canadian site and they say there's no problem at their end. Friends here in the UK who are with different ISPs get very good ftp download performance from the same Canadian site. I've also been in touch with my own ISP but they say that the matter is outside their control, but they do admit that Sprintlink server performance has been an issue with them in the past, especially when Sprint was a carrier for them. A quick google on the Web shows that Sprintlink server performance has indeed been a constant issue with Internet users.
It seems just sheer bad luck that my connection to Canada just happens to use Sprintlink servers but surely major service providers like Sprint have an obligation to run these sorts of services efficiently? The servers in question are presumably gateway servers of some kind and I'd therefore imagine that lots of other users are being affected also. I accept that occasionally service providers need to throttle performance to make for more equitable customer performance but this is just ludicrous.
Clearly, I'm wanting to contact Sprint to complain, but none of their websites provide any mechanism for doing this, other than for me to make an expensive transatlantic phonecall. Has anyone any useful suggestion to make on this?
Whilst my ftp performance, over DSL, everywhere else has been remarkably good, getting files from the Canadian site (available only via the Canadian website's ftp service) has only ever been at 1KB/sec (8K bits/sec) or thereabouts, making even a modest download (a 5MB driver file, say) completely infeasible.
One or two traceroutes have revealed no problem between me and my ISP, but some excessive delays between a whole train of Sprintlink servers situated between the UK and North America/Canada appear to be the problem. Sometimes, the delays are so long that the traceroutes don't even complete.
I've been in touch with the Canadian site and they say there's no problem at their end. Friends here in the UK who are with different ISPs get very good ftp download performance from the same Canadian site. I've also been in touch with my own ISP but they say that the matter is outside their control, but they do admit that Sprintlink server performance has been an issue with them in the past, especially when Sprint was a carrier for them. A quick google on the Web shows that Sprintlink server performance has indeed been a constant issue with Internet users.
It seems just sheer bad luck that my connection to Canada just happens to use Sprintlink servers but surely major service providers like Sprint have an obligation to run these sorts of services efficiently? The servers in question are presumably gateway servers of some kind and I'd therefore imagine that lots of other users are being affected also. I accept that occasionally service providers need to throttle performance to make for more equitable customer performance but this is just ludicrous.
Clearly, I'm wanting to contact Sprint to complain, but none of their websites provide any mechanism for doing this, other than for me to make an expensive transatlantic phonecall. Has anyone any useful suggestion to make on this?
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