Blue Screen of Death HELP!!

This is a discussion about Blue Screen of Death HELP!! in the Windows Hardware category; Help Please! After a few minutes after I login to Windows XP I get the Blue Screen of Death. The error I get is a problem was detected. Technical Information: STOP:0x0000007E (OxC0000005, OxFC724380, OxFC964998, OxFC964694) pavdrv51.

Windows Hardware 9627 This topic was started by Brewman19, 2006-04-06 11:35. Last reply by Cormac, 2006-04-08 13:08

Discussion 6

Brewman19

4 Posts
Location -
Joined 2006-04-06

#154802

2006-04-06 13:35

Help Please!
After a few minutes after I login to Windows XP I get the Blue Screen of Death.

The error I get is a problem was detected.

Technical Information:
STOP:0x0000007E (OxC0000005, OxFC724380, OxFC964998, OxFC964694)

pavdrv51.sys
Address: FC724380 base at FC721000
Datestamp 3e4bb7f9

I also am recieving that same blue screen of death with the message IRQL_NOT_LESS_OR_EQUAL_THEN.

The only way I can run my computer right now is by running in safe mode.

If anyone could help out I would greatly appreciate it!

Thanks
Jason

flashy page.....?

Unable to create new dial-up connection

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Apr 6

Created

Apr 8

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Responses to this topic

Wilhelmus

1019 Posts
Location -
Joined 2004-12-21

#154803

2006-04-06 16:10

Try uninstalling Panda antivirus.
pavdrv51.sys is its driver.

Brewman19

4 Posts
Location -
Joined 2006-04-06

#154804

2006-04-07 14:16

I can not find the panda antivirus files anywhere.
This is what my log file is when I ran Hijackthis:

Logfile of HijackThis v1.99.1
Scan saved at 11:38:06 PM, on 4/6/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLinkTotalAccess\PnEL.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O15 - Trusted IP range: 67.19.185.246
O15 - Trusted IP range: 67.19.185.246 (HKLM)
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5...b?1094619181401
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: FireDaemon Service: events (events) - Unknown owner - C:\WinNT\system32\drivers\etc\system\su\FireDaemon.EXE (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Panda Firewall Service (PAVFIRES) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe (file missing)
O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe (file missing)
O23 - Service: Panda anti-virus service (PAVSRV) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe (file missing)
O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: FireDaemon Service: rundll (rundll) - Unknown owner - C:\WinNT\system32\drivers\etc\system\su\FireDaemon.EXE (file missing)
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Thanks!
Jason

Cormac

397 Posts
Location -
Joined 2005-06-17

#154805

2006-04-07 16:57

Man Jason you have a load of missing files in that report. Do a system restore point first.
Then rerun Hijack This and put checkmarks in the boxes next to these settings and have them removed.
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O23 - Service: FireDaemon Service: events (events) - Unknown owner - C:\WinNT\system32\drivers\etc\system\su\FireDaemon.EXE (file missing)
O23 - Service: Panda Firewall Service (PAVFIRES) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe (file missing)
O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe (file missing)
O23 - Service: Panda anti-virus service (PAVSRV) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe (file missing)
O23 - Service: FireDaemon Service: rundll (rundll) - Unknown owner - C:\WinNT\system32\drivers\etc\system\su\FireDaemon.EXE (file missing)
One thing to keep in mind, never run 2 firewalls at the sametime.
Repost a new Hijack This log after you remove the above items.

Good Luck

Brewman19

4 Posts
Location -
Joined 2006-04-06

#154806

2006-04-07 21:39

After doing that this is now what I get:

Logfile of HijackThis v1.99.1
Scan saved at 7:39:00 AM, on 4/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Ahead\nero\nero.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLinkTotalAccess\PnEL.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O15 - Trusted IP range: 67.19.185.246
O15 - Trusted IP range: 67.19.185.246 (HKLM)
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5...b?1094619181401
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: FireDaemon Service: events (events) - Unknown owner - C:\WinNT\system32\drivers\etc\system\su\FireDaemon.EXE (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Panda Firewall Service (PAVFIRES) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe (file missing)
O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe (file missing)
O23 - Service: Panda anti-virus service (PAVSRV) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe (file missing)
O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: FireDaemon Service: rundll (rundll) - Unknown owner - C:\WinNT\system32\drivers\etc\system\su\FireDaemon.EXE (file missing)
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Wilhelmus

1019 Posts
Location -
Joined 2004-12-21

#154807

2006-04-07 23:47

Fix these:
Originally posted by Brewman19:

Quote:O23 - Service: FireDaemon Service: events (events) - Unknown owner - C:\WinNT\system32\drivers\etc\system\su\FireDaemon.EXE (file missing)

O23 - Service: Panda Firewall Service (PAVFIRES) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe (file missing)

O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe (file missing)

O23 - Service: Panda anti-virus service (PAVSRV) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe (file missing)

O23 - Service: FireDaemon Service: rundll (rundll) - Unknown owner - C:\WinNT\system32\drivers\etc\system\su\FireDaemon.EXE (file missing)

Cormac

397 Posts
Location -
Joined 2005-06-17

#154808

2006-04-08 13:08

Jason, skip the system restore and rerun Hijack this and put checkmarks next to the rest of the ones I mentioned before. The same ones that Wilhelmus made reference to and then click on the fix checked button.
Then repost a new Hijack This log.