Cannot send a fax under XP?

Now here's a real bugger. I've tried the included Fax utility of Windows XP to see if I could send a fax with my modem (Creative Labs Modem Blaster PCI 56k), something I did seamlessly with Windows 98, WinME, and Win2k, with the help of Microsoft Mail/Outlook.

Windows Hardware 9627 This topic was started by ,


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139 Posts
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Joined 2002-04-29
Now here's a real bugger. I've tried the included Fax utility of Windows XP to see if I could send a fax with my modem (Creative Labs Modem Blaster PCI 56k), something I did seamlessly with Windows 98, WinME, and Win2k, with the help of Microsoft Mail/Outlook. Now WinXP has another niggle. While I was able to setup the Fax program and get it to recognize my modem, if I actually try to send a fax (already created the fax document and specified the fax number to send to), this happens: first the status window appears, then the modem goes off-hook (so I can hear the dial tone), then suddenly it goes on-hook (hangs up) after less than one second, and the status windows says "no answer detected", without even dialling (I didn't hear the tone dialling thing happen). All the other functions of the modem (dial-up connection to the internet or to a private network, and incoming connection) all work fine (and besides I have Windows XP drivers for my modem already). My modem is supposed to support all types of fax standards (it's written on the box).
 
Any other XP users here able to utilize the fax functions of their modems (though I rarely send faxes from my home PC since email is more convinient anyway, so it's not that critical)?

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Responses to this topic


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1457 Posts
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Joined 2001-12-18
Check your logging levels to see if they something isn't causing the modem to time out.

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31 Posts
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Joined 2001-10-04
I had similar problem with internet connection using modem. It seems to be a modem driver problem. Try to change the driver. Use one of WinXP drivers (generic or even different from the other company for modem with the same chipset). I would like to say, that modem I had a problem with it works correctly with Win9x, Me.