Funky Problem with Win2000/Office 2000 Help Files.
Hey Guys, I have run into one of the wierdest problems. In any Office 2000 application, Click on the Help file, and the Help Window pops up, only ALL Gray. I have read some problems with MSOHELP. exe, but I don't get any error messages or events in the log.
Hey Guys,
I have run into one of the wierdest problems. In any Office 2000 application, Click on the Help file, and the Help Window pops up, only ALL Gray. I have read some problems with MSOHELP.exe, but I don't get any error messages or events in the log.
I have performed the following:
- Renamed/Replaced the MSO Help Files
- Reset usage data for Office
- Removed Office and Reinstalled (Including smoking the Directory)
- Reinstalled SP4
- Ran and installed ALL Windows Updates
- Re-installed IE 6.0 sp2
The next step is nuking the machine, and starting over with a new build.
Any Ideas?
Joe
I have run into one of the wierdest problems. In any Office 2000 application, Click on the Help file, and the Help Window pops up, only ALL Gray. I have read some problems with MSOHELP.exe, but I don't get any error messages or events in the log.
I have performed the following:
- Renamed/Replaced the MSO Help Files
- Reset usage data for Office
- Removed Office and Reinstalled (Including smoking the Directory)
- Reinstalled SP4
- Ran and installed ALL Windows Updates
- Re-installed IE 6.0 sp2
The next step is nuking the machine, and starting over with a new build.
Any Ideas?
Joe
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I work in an IT Department and a user has come to me with this same problem.
Dell Latitude D600 laptop
Windows XP Professional (DELL OEM)
Windows XP Service Pack 2
Office 2000 Professional SR-1 (with SP2 and SP3)
Visio 2003 (classed as an Office 2003 installation)
Internet Explorer 6
I have tried looking in the Microsoft Knowledge Base but everything I have tried makes no difference. I have also repaired the installation.
If I type into the Office assistant search box (e.g. 'underline') I get some matches. If I select a match a help window appears but is blank (a light grey colour). I have the same result which ever version is being used (2000 or 2003).
Any help/suggestions would be very welcome as a reinstallation of the machine is "out of the question" to quote the user.
Thanks.
Dell Latitude D600 laptop
Windows XP Professional (DELL OEM)
Windows XP Service Pack 2
Office 2000 Professional SR-1 (with SP2 and SP3)
Visio 2003 (classed as an Office 2003 installation)
Internet Explorer 6
I have tried looking in the Microsoft Knowledge Base but everything I have tried makes no difference. I have also repaired the installation.
If I type into the Office assistant search box (e.g. 'underline') I get some matches. If I select a match a help window appears but is blank (a light grey colour). I have the same result which ever version is being used (2000 or 2003).
Any help/suggestions would be very welcome as a reinstallation of the machine is "out of the question" to quote the user.
Thanks.
