hp officejet v40 -driver wont work
We have had the printer for over a year and everything worked but the scanner. So today I decided to try to get the scanner to work and downloaded the driver from hp site. I downloaded the wrong driver(xp instead of nt) and it uninstalled the current driver.
We have had the printer for over a year and everything worked but the scanner. So today I decided to try to get the scanner to work and downloaded the driver from hp site. I downloaded the wrong driver(xp instead of nt) and it uninstalled the current driver. I then downloaded the correct driver and I cant get it to install. How can I get it to at least print again? I am not very good with computers. It is a gateway computer with windows 2000 nt and hp officejet v40 printer . Getting a new printer is not an option because it is a company printer. I read the officejet does not support windows 2000 nt.
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Go to add/remove programs in your control panel and uninstall any printer software you see in there. Then open your printers folder (also in control panel). Click File, Server Properties. Go to the Drivers tab. Remove any drivers in the list related to the printer.
If you get an error at this point and are unable to remove the drivers, you need to restart the spooler service. To do this, click Start, Run, type services.msc and click OK. In the list find "Print Spooler." Right click, then click Restart. After it restarts go back and remove the drivers.
After this, see if you can install the correct drivers.
If you get an error at this point and are unable to remove the drivers, you need to restart the spooler service. To do this, click Start, Run, type services.msc and click OK. In the list find "Print Spooler." Right click, then click Restart. After it restarts go back and remove the drivers.
After this, see if you can install the correct drivers.
Thanks for the replies. I tried what you said and it did not work. I removed all the drivers from the files you told me and restarted the print spooler. When I put the driver cd in, it tells me there is still a driver present. I cannot find it. I read on the cd that the driver was not compatible with NT. Is there another way to do this? It was working before I tried to reinstall the driver. Thanks again for the replies.
