No sound detected after restore Please plaese help
Okay, I have tried to solve this problem and am at witts end. Heres the story. My computer was randomly powering down so I took it in to get fixed. I was told I had several virus' and need a restore.
Okay, I have tried to solve this problem and am at witts end.
Heres the story. My computer was randomly powering down so I took it in to get fixed. I was told I had several virus' and need a restore. I asked for my media files and word documents to be backed up and brought them my extrenal hard drive. After picking up my computer and moving 4 hours away the next day, I realized A) nothing was backed up. And I am having serious issues with my computer I have never had before.
I could not play Dvd's because it was saying I needed a dvd decoder. I solved that by installing power dvd. My headache now is, I am getting a message from WMP saying : Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.
I installed itunes and it will not play anything either. my dvds will play in media player, but without sound. I have no speaker on the bottom left and is not detecting anything, not even headphones. Under my device manager i do have yellow marks beside network adapters.
I know I have a built in sound device to my motherboard. I have heard of others having similar problems. Just dont know what else to do. I have windows xp professional with service pack 2. I will also add my complete computer profile summary. Im not that great with all the technical stuff, but know the basics. Thank you all for reading this and your possible help. My computer is my jukebox and baby and am desperate and helpless.
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) HP Pavilion 061 PS583AA-ABA a1020n 0nB1211RE101GOLDF00
System Serial Number: CNH5101YY1 NA520
Processor a Main Circuit Board b
3.07 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ASUSTeK Computer INC. Goldfish3 1.xx
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 3.18 02/16/2005
Drives Memory Modules c,d
137.41 Gigabytes Usable Hard Drive Capacity
75.34 Gigabytes Hard Drive Free Space
ASUS CD-S480/A5 [CD-ROM drive]
HP DVD Writer 640c [CD-ROM drive]
Generic USB CF Reader USB Device [Hard drive] -- drive 2
Generic USB MS Reader USB Device [Hard drive] -- drive 4
Generic USB SD Reader USB Device [Hard drive] -- drive 1
Generic USB SM Reader USB Device [Hard drive] -- drive 3
ST3200822AS [Hard drive] (200.05 GB) -- drive 0 504 Megabytes Installed Memory
Slot 'DIMM0' has 256 MB (serial number SerNum0)
Slot 'DIMM1' is Empty
Slot 'DIMM2' has 256 MB
Slot 'DIMM3' is Empty
Local Drive Volumes
c: (FAT32 on drive 0) 8.15 GB 1.81 GB free
d: (NTFS on drive 0) 129.26 GB 73.53 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Dominique
6/12/2007 12:03:27 AM (admin)
local system accounts
Administrator
never (admin)
ASPNET
never
Guest
6/7/2007 6:20:10 PM
HelpAssistant
never
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft XPS Document Writer on XPSPort:
Controllers Display
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) Intel
82915G/GV/910GL Express Chipset Family [Display adapter]
Samsung SyncMaster [Monitor] (20.2"vis, s/n HCLY700344, July 2005) (2x)
Bus Adapters Multimedia
Intel 82801FB/FBM USB2 Enhanced Host Controller - 265C
Standard Universal PCI to USB Host Controller (4x) None detected
Communications Other Devices
Agere Systems PCI Soft Modem
1394 Net Adapter
Realtek RTL8139 Family PCI Fast Ethernet NIC
Dhcp Server: 10.17.2.10
Physical Address: 00:11:D8:B2:FD:83
Networking Dns Servers: 66.90.133.117
66.90.130.10
VIA OHCI Compliant IEEE 1394 Host Controller
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Mass Storage Device
USB Root Hub (5x)
Virus Protection [back to Top]
Norton AntiVirus Version 14.03
Virus Definitions Version 6/11/2007 Rev 22
Last Disk Scan on Friday, June 08, 2007 9:39:45 PM
Realtime File Scanning On
Missing Microsoft Security Hotfixes [back to Top]
These required security hotfixes (using the 05/08/2007 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q931906 - Critical (details...)
Heres the story. My computer was randomly powering down so I took it in to get fixed. I was told I had several virus' and need a restore. I asked for my media files and word documents to be backed up and brought them my extrenal hard drive. After picking up my computer and moving 4 hours away the next day, I realized A) nothing was backed up. And I am having serious issues with my computer I have never had before.
I could not play Dvd's because it was saying I needed a dvd decoder. I solved that by installing power dvd. My headache now is, I am getting a message from WMP saying : Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.
I installed itunes and it will not play anything either. my dvds will play in media player, but without sound. I have no speaker on the bottom left and is not detecting anything, not even headphones. Under my device manager i do have yellow marks beside network adapters.
I know I have a built in sound device to my motherboard. I have heard of others having similar problems. Just dont know what else to do. I have windows xp professional with service pack 2. I will also add my complete computer profile summary. Im not that great with all the technical stuff, but know the basics. Thank you all for reading this and your possible help. My computer is my jukebox and baby and am desperate and helpless.
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) HP Pavilion 061 PS583AA-ABA a1020n 0nB1211RE101GOLDF00
System Serial Number: CNH5101YY1 NA520
Processor a Main Circuit Board b
3.07 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ASUSTeK Computer INC. Goldfish3 1.xx
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 3.18 02/16/2005
Drives Memory Modules c,d
137.41 Gigabytes Usable Hard Drive Capacity
75.34 Gigabytes Hard Drive Free Space
ASUS CD-S480/A5 [CD-ROM drive]
HP DVD Writer 640c [CD-ROM drive]
Generic USB CF Reader USB Device [Hard drive] -- drive 2
Generic USB MS Reader USB Device [Hard drive] -- drive 4
Generic USB SD Reader USB Device [Hard drive] -- drive 1
Generic USB SM Reader USB Device [Hard drive] -- drive 3
ST3200822AS [Hard drive] (200.05 GB) -- drive 0 504 Megabytes Installed Memory
Slot 'DIMM0' has 256 MB (serial number SerNum0)
Slot 'DIMM1' is Empty
Slot 'DIMM2' has 256 MB
Slot 'DIMM3' is Empty
Local Drive Volumes
c: (FAT32 on drive 0) 8.15 GB 1.81 GB free
d: (NTFS on drive 0) 129.26 GB 73.53 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Dominique
6/12/2007 12:03:27 AM (admin)
local system accounts
Administrator
never (admin)
ASPNET
never
Guest
6/7/2007 6:20:10 PM
HelpAssistant
never
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft XPS Document Writer on XPSPort:
Controllers Display
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) Intel
82915G/GV/910GL Express Chipset Family [Display adapter]Samsung SyncMaster [Monitor] (20.2"vis, s/n HCLY700344, July 2005) (2x)
Bus Adapters Multimedia
Intel
82801FB/FBM USB2 Enhanced Host Controller - 265CStandard Universal PCI to USB Host Controller (4x) None detected
Communications Other Devices
Agere Systems PCI Soft Modem
1394 Net Adapter
Realtek RTL8139 Family PCI Fast Ethernet NIC
Dhcp Server: 10.17.2.10
Physical Address: 00:11:D8:B2:FD:83
Networking Dns Servers: 66.90.133.117
66.90.130.10
VIA OHCI Compliant IEEE 1394 Host Controller
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Mass Storage Device
USB Root Hub (5x)
Virus Protection [back to Top]
Norton AntiVirus Version 14.03
Virus Definitions Version 6/11/2007 Rev 22
Last Disk Scan on Friday, June 08, 2007 9:39:45 PM
Realtime File Scanning On
Missing Microsoft Security Hotfixes [back to Top]
These required security hotfixes (using the 05/08/2007 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q931906 - Critical (details...)
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Responses to this topic
Thanks Dan for the quick response. Unfort. I had a problem with the download. I live in the mountains and all I have access to is dial-up... I know, its painful. I downloaded the driver, but durring set-up got the message " can not find match realtek HDAudio Inf file!" only option was click "ok", then pop-up "Realtek HD Audio driver setup setup failure". It still promted a re-start, but did not solve the problem. Still getting same error.
Any more suggestions?
BTW, my model is : HP Pavilion 061 PS583AA-ABA a1020n (whatever that means)
Thank you so very much again.
Joey B
Any more suggestions?
BTW, my model is : HP Pavilion 061 PS583AA-ABA a1020n (whatever that means)
Thank you so very much again.
Joey B
