Outlook 2000 problem...

Hi, I work for a company that gives IT services and one of our customers claims that when he deletes an email from his inbox, it doesn't move to the deleted items folder but disapears. . . I haven't found any outlook option about it, any suggestions? Thanks.

Windows Software 5498 This topic was started by fLy, 2001-07-09 16:18

Discussion 11

fLy

29 Posts
Location -
Joined 2001-05-14

#54504

2001-07-09 18:18

Hi, I work for a company that gives IT services and one of our customers claims that when he deletes an email from his inbox, it doesn't move to the deleted items folder but disapears...
I haven't found any outlook option about it, any suggestions?

Thanks.

DPT PM2044W Drivers For windows 2000

Can't run 16-Bit apps

Participate on our website and join the conversation

You have already an account on our website? Use the link below to login.

Create a new user account. Registration is free and takes only a few seconds.

This topic is archived. New comments cannot be posted and votes cannot be cast.

Responses to this topic

EddiE314

1778 Posts
Location -
Joined 2000-01-18

#54505

2001-07-09 20:53

does it do the same thing when deleting a file and not sending it to the recycle bin but deleting it perm.?

fLy

29 Posts
Location -
Joined 2001-05-14

#54506

2001-07-10 00:49

I haven't found an option like in the RecycleBin to perm delete the file.

Wolf87

379 Posts
Location -
Joined 2000-09-09

#54507

2001-07-10 05:35

This should be controlled from the Menu: Tools, Option, Maintenance or old mail can be managed with the program Outlook Express Backup:

http://www.genie-soft.com/

fLy

29 Posts
Location -
Joined 2001-05-14

#54508

2001-07-10 07:09

I need to know why doesn't the email he deletes move to the "Deleted Items" folder but disapears???

Wolf87

379 Posts
Location -
Joined 2000-09-09

#54509

2001-07-10 10:03

In Recycle Bin properties, a mark has been put in the box near: "Do not put files in the Recycle Bin. Remove files immediately when Deleted". This is a system wide command.

Because of this, e-mail messages erased from the Inbox do not go into the Deleted items folder. They are removed immediately when deleted.

fLy

29 Posts
Location -
Joined 2001-05-14

#54510

2001-07-10 18:46

Its not it, tried it now.

Thanks.

clutch

3857 Posts
Location -
Joined 2000-03-29

#54511

2001-07-10 19:46

Are there any rules set that may be dumping email immediately upon arrival to "deleted files"?

Wolf87

379 Posts
Location -
Joined 2000-09-09

#54512

2001-07-10 22:01

You are right: Recycle Bin on Global settings is unrelated.

My previous test failed because I counted just the number of unread messages which remains unchanged but erased messages are still transferred to Deleted Items Folder and can be seen there.

fLy

29 Posts
Location -
Joined 2001-05-14

#54513

2001-07-11 00:36

The email doesn't get deleted upon arrival, it gets deleted by the user but never makes it to the "Deleted Items" folder...

Shitty business.

Sweevo

30 Posts
Location -
Joined 2000-01-29

#54514

2001-07-16 17:37

I've had this one a few times at work.

It's down to user error, what they've probably done is changed the view of the deleted items folder, probably to something like "unread messages"

Check that the following seeting is applied:

View|Curent View is set to "Messages" - if it is then check that there are no filters applied by going to View|Current View|Customise Current View

Obviously make sure that the user has the Deleted Items folder selected when they do this.

Let me know how you go on

fLy

29 Posts
Location -
Joined 2001-05-14

#54515

2001-07-16 18:48

I'll check it and report.