I use Office 2007 but am by no means an expert or even advanced user. I have a friend who uses Outlook 2007 for work and she has a format issue. She receives emails in plain text. When she gets the reply copied to her a lot of times the original email shows up as rich text in the copied email, meaing the original email was actually rich text and for whatever reason she received it in plain text. As the original email goes out to several people and copied emails show up as rich text, the original email was obviously in rich text and this has to be an issue with how her computer/Outlook is viewing the emails. Any suggestions on how to fix this? I am sure it is just something within the options that is either enabled or disbaled but I can't seem to find the appropriate option. Thanks.