Symantec Corporate Antivirus 9; strange issues, please help.
Hi folks, was using Symantec Corporate Antivirus 8. 1, just upgraded to version 9. Tried an upgrade as well as uninstalling v 8. 1, then installing v 9, in both cases v 9 absolutely refuses to load the Auto-Protect (realtime scanning) feature.
Hi folks, was using Symantec Corporate Antivirus 8.1, just upgraded to version 9.
Tried an upgrade as well as uninstalling v 8.1, then installing v 9, in both cases v 9 absolutely refuses to load the Auto-Protect (realtime scanning) feature.
I read a few Symantec articles targeted towards Corporate v 7.6 & NAV 2002/2003, and duly did various things like deleting the contents of VirusDefs folder & running Intelligent Updater; disabling the XP Firewall (apparently helps with timing issues at boot), and also toggled SAV Corporate's Auto Protect start feature from "at system start" to "when SAV loads" back & forth.
No such luck; SAV Corporate v.9 will NOT load auto protect, and keeps popping a box up "auto protect is not enabled". Here's the Event Log #22 error -
Quote:Event Type: WarningEvent Source: Symantec AntiVirus
Event Category: None
Event ID: 22
Date: 5/4/2004
Time: 19:59:52
User: N/A
Computer: MALACHI
Description:
The description for Event ID ( 22 ) in Source ( Symantec AntiVirus ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:
Symantec AntiVirus Auto-Protect failed to load..
Any hints?
Next question, in SAV 8.1, it offers to load snap-ins for Exchange/Outlook & Lotus Notes. SAV 9 offers the same two, as well as "internet mail - POP/SMTP", which pretty much just seems to scan ports 110 & 25 outgoing & incoming, and also adds the tray icon when scanning incoming/outgoing mail like NAV 2003/2004.
I have a standalone system with XP_SP2 & Outlook 2003 (non groupware client with POP/SMTP mail), so which do I use - the Exchange/Outlook plugin or the Internet Mail plugin or both?
Thanks...
[Edited by ofelas on 2004-05-05 10:38:45]
Tried an upgrade as well as uninstalling v 8.1, then installing v 9, in both cases v 9 absolutely refuses to load the Auto-Protect (realtime scanning) feature.
I read a few Symantec articles targeted towards Corporate v 7.6 & NAV 2002/2003, and duly did various things like deleting the contents of VirusDefs folder & running Intelligent Updater; disabling the XP Firewall (apparently helps with timing issues at boot), and also toggled SAV Corporate's Auto Protect start feature from "at system start" to "when SAV loads" back & forth.
No such luck; SAV Corporate v.9 will NOT load auto protect, and keeps popping a box up "auto protect is not enabled". Here's the Event Log #22 error -
Quote:Event Type: WarningEvent Source: Symantec AntiVirus
Event Category: None
Event ID: 22
Date: 5/4/2004
Time: 19:59:52
User: N/A
Computer: MALACHI
Description:
The description for Event ID ( 22 ) in Source ( Symantec AntiVirus ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:
Symantec AntiVirus Auto-Protect failed to load..
Any hints?
Next question, in SAV 8.1, it offers to load snap-ins for Exchange/Outlook & Lotus Notes. SAV 9 offers the same two, as well as "internet mail - POP/SMTP", which pretty much just seems to scan ports 110 & 25 outgoing & incoming, and also adds the tray icon when scanning incoming/outgoing mail like NAV 2003/2004.
I have a standalone system with XP_SP2 & Outlook 2003 (non groupware client with POP/SMTP mail), so which do I use - the Exchange/Outlook plugin or the Internet Mail plugin or both?
Thanks...
[Edited by ofelas on 2004-05-05 10:38:45]
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I had this same problem after upgrading from an earlier version. I had to completely uninstall and clean the registry of all hints of past installs.
Hi friends,
Just see how I cured the two errors: 1)"Symantec Antivirus Auto-Protect failed to Load", and 2)"Fatal error during installation"; and see why I received the errors.
I initially had Symantec Antivirus Corporate Ed. (V 9.0) alone in my PC and it was working fine. Then I installed Norton Internet Security 2004, and live-updated it. But then, I realised my PC is running slow as it has less physical memory. So I decided to unstall Norton Internet Security. After unstalling it I was surprised to find that my earlier existing Symantec Antivirus Corporate Ed. is not working properly and it is showing the above mentioned error No.1. (Symantec Antivirus Auto-Protect failed to Load). Then I tried to unstall Symantec Antivirus Corporate Ed. so that I can reinstall a fresh copy of it. But I was again surprised that it is not even unstalling and showing error No.2. (Fatal error during installation). I was totally frustrated.
Then I did some R&D, also visited this site. Then by trial and error method, I cured the two problems like this:
I downloaded "Windows Installation History Cleanup" program from Microsoft site and run it. I selected to clean the installation history of "Symantec Antivirus Corporate Ed.". Then I again tried to reinstall it. And to my astronishment this time it worked. And now it is working fine.
Regards
vkrsoft
( www.geocities.com/vkrsoft)
Just see how I cured the two errors: 1)"Symantec Antivirus Auto-Protect failed to Load", and 2)"Fatal error during installation"; and see why I received the errors.
I initially had Symantec Antivirus Corporate Ed. (V 9.0) alone in my PC and it was working fine. Then I installed Norton Internet Security 2004, and live-updated it. But then, I realised my PC is running slow as it has less physical memory. So I decided to unstall Norton Internet Security. After unstalling it I was surprised to find that my earlier existing Symantec Antivirus Corporate Ed. is not working properly and it is showing the above mentioned error No.1. (Symantec Antivirus Auto-Protect failed to Load). Then I tried to unstall Symantec Antivirus Corporate Ed. so that I can reinstall a fresh copy of it. But I was again surprised that it is not even unstalling and showing error No.2. (Fatal error during installation). I was totally frustrated.
Then I did some R&D, also visited this site. Then by trial and error method, I cured the two problems like this:
I downloaded "Windows Installation History Cleanup" program from Microsoft site and run it. I selected to clean the installation history of "Symantec Antivirus Corporate Ed.". Then I again tried to reinstall it. And to my astronishment this time it worked. And now it is working fine.
Regards
vkrsoft
( www.geocities.com/vkrsoft)
Hi, I have had this problem on two different PCs in as many days. Following the direction on the Symantec page (http://service1.symantec.com/SUPPORT/ent...src=bar_sch_nam)
did not solve the problem. Re-installing SAV did not solve the problem. I was able to fix it by doing the following:
1)uninstall the antivirus and liveupdate software using add/remove programs
2)search the hard drive for "Symantec" and delete anything I find
3)search the registry for references to Symantec and delete them
4)restart
5)reinstall SAV. Now auto-protect loads normally.
did not solve the problem. Re-installing SAV did not solve the problem. I was able to fix it by doing the following:
1)uninstall the antivirus and liveupdate software using add/remove programs
2)search the hard drive for "Symantec" and delete anything I find
3)search the registry for references to Symantec and delete them
4)restart
5)reinstall SAV. Now auto-protect loads normally.
