Ok I just got the new sims for my birthday yesterday and I installed it with no problems. I have windows xp. Anyways after I made my first person I wanted to move in so when I was at the screen with all the families the picture where my person was was blank but if I held the mouse over the blank box it said the family name. Has anyone eles had this problem? That is as far as I got into the game as I realized the time!!!! I also want to update my video card but I'm not online on my home computer.