Windows Update Problem

One of my friends installed XP Pro on his machine and when he goes to Windows Update, it just stays at 0%, sometimes goes to 25%, but then freezes up and doesn't continue. Anyone know what is wrong? I recommended a fix for him, but it didn't work.

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One of my friends installed XP Pro on his machine and when he goes to Windows Update, it just stays at 0%, sometimes goes to 25%, but then freezes up and doesn't continue.
 
Anyone know what is wrong? I recommended a fix for him, but it didn't work

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