XP keyboard/mouse won't work
Hi, I'm desperate for help here. My daughter's Dell Dimension 2400 has Pentium 4 processor. The keyboard and mouse both are PS/2 and they just stopped working. I'm unable to even log in to do a system restore.
Hi, I'm desperate for help here. My daughter's Dell Dimension 2400 has Pentium 4 processor. The keyboard and mouse both are PS/2 and they just stopped working. I'm unable to even log in to do a system restore. I've tried holding the F8 key to get to the safe mode screen, but it just bypasses it and immediately boots up to the log-in screen.
Does anyone have any suggestions?
Deb
Does anyone have any suggestions?
Deb
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This kind of thing can happen when a game is installed and remaps the behaviour of the keyboard or mouse, but fails and when rebooted, messes up Windows.
Dell generally has a set of keys defined on bootup that lets you into its diagnostics. It varies from machine to machine. Sometimes it is ALT-F9 or some such. Your manual should tell you. Hitting these will bring up its diagnostics. Run them. Sometimes, it will fix the problem, more often, it will give you an error code. Write that down. Then, call Dell and give them the code you found. It is better to use Dell's tech support rather than hack around and make it worse, particularly since you may have to send the machine to Dell.
Dell generally has a set of keys defined on bootup that lets you into its diagnostics. It varies from machine to machine. Sometimes it is ALT-F9 or some such. Your manual should tell you. Hitting these will bring up its diagnostics. Run them. Sometimes, it will fix the problem, more often, it will give you an error code. Write that down. Then, call Dell and give them the code you found. It is better to use Dell's tech support rather than hack around and make it worse, particularly since you may have to send the machine to Dell.
