Microsoft needlessly botched getting timely updates for Windows Phone 7 to customers and antagonized some of its most loyal fans by not delivering on its promises, a crisis communication expert said today.



From PCWorld:

That followed comments by Microsoft CEO Steve Ballmer last month that the latest update, nicknamed "NoDo," would be released in the first half of March. Within weeks, Eric Hautala, the general manager of Windows Phone 7's customer experience engineering team, retracted that, saying that the NoDo update would be delayed until the second half of this month.

According to Microsoft, no U.S. users have yet seen the NoDo update, although yesterday T-Mobile said it was pushing the update to owners of the HTC HD7 . And today, Dell said that T-Mobile was starting updates for its Venue Pro .

  Crisis Expert Bashes Microsoft Over Windows Phone 7 Update Fiasco