Making good IT business decisions requires aligning with corporate strategy, defining and meeting measurable performance goals and gathering accurate information. In order to coordinate common goals and measure performance, Microsoft IT deployed an internally developed intranet application called the "IT Scorecard" to track such information. Learn how Microsoft IT uses metrics to build upon a strong foundation of operational excellence. Presenter: Ron Markezich, Chief Information Officer, Micr...

Microsoft Executive Circle Webcast: A Conversation with Microsoft CIO Ron Markezich: Metrics