Customer satisfaction with Microsoft's software, primarily Windows, dropped slightly in the last year, likely part of the fallout over Windows 8, according to the American Customer Satisfaction Index.



From Computerworld:

The Redmond, Wash. developer is the only company whose software is used by enough Americans to generate valid results, although others are aggregated into a separate category. Those firms' software scored 76 points, also down one point from last year.

Microsoft's score, which ACSI has tracked since 2006, was four points off the all-time high of 78 in 2011, when Windows 7, the follow-up to the Vista flop, was at its height of popularity in the poll. The company's newest satisfaction score also lagged behind the national average for all industries, which was 76.6 in the first quarter of 2013.

  Microsoft software satisfaction slumps