Microsoft on Tuesday unveiled the latest version of its Dynamics CRM (customer-relationship-management) software, which adds some social software functionality...



From PC World:

"What we had prior to now is separate environments for billing and provisioning [of CRM Online and Office 365]," said Brad Wilson, general manager, Dynamics CRM product management group. But now customers will be able to order the application "within the Office 365 experience," he said.

Taking a page from rivals such as Salesforce.com, both the online and on-premises versions of Dynamics CRM software will gain micro-blogging tools and social activity feeds that enable users to post status messages and follow co-workers as well as accounts, opportunities and other CRM system records. The features will be available within the Outlook client as well as the browser interface and on Windows Phone 7, Wilson said.

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