A ferocious winter storm that shut down much of the East Coast last month came at a particularly bad time for Microsoft Program Manager Glenn Pittaway. A member of the Windows 2000 Server Security Group, Pittaway had just arrived in Connecticut and was planning to meet with a major customer the next day. By the time of the scheduled meeting, however, eight inches of new snow had fallen. So when Pittaway arrived for the meeting to find that everyone had actually shown up, he was surprised.

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